Strategic IT Director with 14+ years driving digital transformation across Fortune 500 enterprises, specializing in cloud migration and infrastructure modernization
Led $22M technology transformation reducing operational costs by 42% while improving system uptime to 99.98% across multi-site operations
Proven expertise building high-performance teams (65+ members) and aligning technology initiatives with business objectives to deliver measurable ROI
Track record of successful enterprise-wide implementations, cybersecurity frameworks, and vendor partnership negotiations generating $3.8M in cost avoidance
Professional Experience
GlobalTech Manufacturing
Senior IT Manager
2020 - Present
Orchestrated enterprise-wide digital transformation across 8 manufacturing facilities, migrating 350+ applications to hybrid cloud infrastructure, reducing operational costs by $3.2M annually while improving scalability by 200%
Built and mentored cross-functional technology team of 45 engineers, analysts, and support staff, achieving 96% retention rate and improving project delivery speed by 55%
Negotiated strategic partnerships with Microsoft Azure and AWS, securing $750K in credits and establishing preferred vendor status, enabling rapid scaling of cloud initiatives across North American operations
Designed and implemented zero-trust security architecture following NIST framework, reducing security incidents by 83% while maintaining 99.98% system availability during critical production periods
Led crisis management during ransomware attempt, coordinating with C-suite executives and external security firms to maintain business continuity with zero data loss and 4-hour recovery time
TechFlow Solutions
IT Operations Manager
2017 - 2020
Transformed reactive IT department into proactive business partner, implementing ITIL service management framework that improved ticket resolution by 68% and increased user satisfaction scores to 4.7/5.0
Managed $8.5M annual IT budget while leading team of 28 professionals across infrastructure, applications, and security domains
Spearheaded ERP modernization project replacing legacy systems with cloud-based SAP S/4HANA, reducing month-end financial close time from 12 days to 3 days
Established vendor governance program standardizing procurement processes and contract negotiations, achieving 23% reduction in software licensing costs
Developed disaster recovery strategy with RTO of 4 hours and RPO of 15 minutes, successfully tested through quarterly business continuity exercises
Led technical team of 12 engineers in implementing DevOps practices, reducing application deployment time from 6 hours to 45 minutes
Collaborated with business stakeholders to define technology roadmap aligning with 5-year strategic plan, prioritizing initiatives generating $1.8M in productivity gains
Implemented comprehensive monitoring and alerting systems reducing mean time to resolution from 4 hours to 35 minutes
Regional Bank Corp
IT Team Lead
2010 - 2014
Managed core banking systems supporting $2.8B in assets across 45 branch locations with 99.95% uptime requirement
Led PCI DSS compliance initiative achieving certification within 8 months while maintaining full operational capability
Mentored team of 8 technical professionals, with 75% receiving promotions to senior roles within 2 years
Implemented automated backup and recovery procedures reducing backup window from 8 hours to 2 hours
Strategic Leadership
Digital Transformation
IT Governance
Strategic Planning
Change Management
Stakeholder Engagement
Executive Presentations
Board Reporting
Technical Oversight
Enterprise Architecture
Cloud Strategy (AWS, Azure, GCP)
Cybersecurity Frameworks
DevOps Transformation
Data Governance
Infrastructure Modernization
Business Acumen
P&L Management
Vendor Negotiations
Risk Management
Compliance (SOC2, PCI DSS, NIST)
Business Process Optimization
ROI Analysis
Cost Optimization
Education
Northwestern University Kellogg School of Management
Master of Business Administration (MBA) - Technology Management Focus
2016
Capstone Project: Digital Transformation Strategy for Manufacturing Enterprise
University of Wisconsin-Madison
Bachelor of Science in Information Technology
2008
Minor in Business Administration
Magna Cum Laude
Certifications
Project Management Professional (PMP)
Project Management Institute
2019
AWS Certified Solutions Architect - Professional
Amazon Web Services
2021
ITIL Expert
AXELOS
2018
Certified Information Security Manager (CISM)
ISACA
2020
Microsoft Azure Solutions Architect Expert
Microsoft
2022
Awards and Recognition
Technology Leader of the Year - Midwest CIO Awards 2022
Midwest CIO Awards
2022
Recognized for leading $22M infrastructure modernization delivering 42% cost reduction
Innovation Excellence Award
GlobalTech Manufacturing
2021
Awarded for implementing AI-driven predictive maintenance reducing equipment downtime by 35%
Digital Transformation Award
TechFlow Solutions
2019
Honored for ERP modernization project improving financial close process by 75%
Industry Engagement
Keynote Speaker - Chicago Technology Leadership Summit 2023
"Building Resilient Digital Ecosystems in Manufacturing"
2023
Advisory Board Member - Midwest Technology Council
2021-Present
Published Contributor - CIO Magazine
"The Strategic Value of Technical Debt Reduction"
June 2023
Executive Mentor - Women in Technology Program
mentoring 6 emerging IT leaders
References
Michael Thompson
Chief Executive Officer, GlobalTech Manufacturing
312-555-0145 | [email protected] Relationship: Direct supervisor during digital transformation initiatives (2020-Present)
Jennifer Walsh
Chief Financial Officer, TechFlow Solutions
414-555-0298 | [email protected] Relationship: Executive partner on IT investment strategy and cost optimization initiatives
David Chen
VP of Operations, GlobalTech Manufacturing
312-555-0176 | [email protected] Relationship: Peer executive partner on enterprise-wide system implementations
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