Thomas Dutton
HVAC Technician
| Phone: | (602) 847-3921 |
| Address: | 4827 Desert Ridge Drive, Phoenix, AZ 85032 |
| Website: | https://tdutton-hvac.com |
| Email: | t.dutton@email.com |
- EPA Section 608 Universal certified HVAC technician with 7 years of comprehensive experience in residential and commercial systems
- Proven track record of maintaining 96% first-time fix rate across 2,400+ service calls annually
- Specialized expertise in variable refrigerant flow (VRF) systems, smart thermostat integration, and high-efficiency heat pump installations
- Generated over $85,000 in additional revenue through identifying upsell opportunities during routine maintenance calls
- Maintained perfect safety record while working with high-voltage equipment and handling R-410A, R-134a, and R-404A refrigerant systems
- Bilingual communication skills (English/Spanish) enabling effective customer education and service in diverse markets
Work Experience
March 2021 - Present
Desert Peak Climate Control
Senior HVAC Technician
- Service average of 9-12 residential and commercial HVAC systems daily with 96% first-time fix rate
- Lead technician for VRF system installations and maintenance, completing 15+ commercial projects totaling $240,000 in revenue
- Mentor junior technicians in advanced diagnostic techniques, reducing their callback rates by 28%
- Implemented preventive maintenance protocols that decreased emergency service calls by 22% for commercial accounts
- Specialized in retrofitting older R-22 systems to R-410A, completing 85+ conversions with zero safety incidents
- Maintain key commercial accounts including three office complexes and two manufacturing facilities
June 2018 - March 2021
Arizona Comfort Solutions
HVAC Service Technician
- Completed 6-8 residential service calls daily focusing on split systems, heat pumps, and gas furnaces up to 98% AFUE
- Achieved 94% customer satisfaction rating across 1,800+ service interactions over three-year period
- Diagnosed and repaired complex electrical control issues using advanced multimeter and thermal imaging equipment
- Generated $45,000 in additional sales through accurate system assessments and customer education
- Completed emergency repairs during extreme weather conditions, including 24/7 on-call rotation coverage
- Installed and programmed 200+ smart thermostats including Nest, Honeywell, and Ecobee systems
September 2017 - June 2018
Reliable Air Systems
HVAC Apprentice Technician
- Completed 2,000+ hours hands-on training in residential and light commercial HVAC systems
- Assisted senior technicians with installations, maintenance, and emergency repairs
- Learned advanced brazing techniques and refrigerant handling procedures under direct supervision
- Maintained organized service van inventory and assisted with parts procurement and logistics
- Completed EPA Section 608 certification preparation and passed Universal exam on first attempt
Technical Skills
HVAC Systems & Equipment
- Variable Refrigerant Flow (VRF) systems installation and maintenance
- Split systems, packaged units, and rooftop commercial equipment up to 20 tons
- Gas furnaces (natural gas and propane) up to 98% AFUE efficiency ratings
- Heat pump systems including geothermal and air-source configurations
- Commercial refrigeration systems and walk-in cooler maintenance
- Building automation system integration and programming
Refrigerants & Environmental Compliance
- EPA Section 608 Universal Certification for all refrigerant types
- Proficient in R-410A, R-134a, R-404A, and legacy R-22 system conversions
- Refrigerant recovery, recycling, and proper disposal procedures
- Leak detection using electronic detectors and bubble solutions
- Proper evacuation and charging procedures for optimal system performance
Electrical & Controls
- Advanced electrical troubleshooting using Fluke multimeters and megohmmeters
- Variable Frequency Drive (VFD) installation, programming, and maintenance
- Control circuit diagnosis and repair including contactors, relays, and transformers
- Smart thermostat installation and integration with existing HVAC systems
- Motor analysis and replacement including single-phase and three-phase applications
Diagnostic Tools & Software
- Digital manifold gauges for precise system analysis and charging
- Thermal imaging cameras for identifying system inefficiencies and electrical issues
- ServiceTitan mobile dispatch system and work order management
- Load calculation software for proper equipment sizing
- Combustion analyzers for gas furnace efficiency testing
Customer Service & Communication
- Technical problem explanation in customer-friendly terminology
- Accurate cost estimation and detailed quote preparation
- Energy efficiency consultation and system optimization recommendations
- Bilingual communication capabilities (English/Spanish)
- Professional appearance and customer relationship management
Education & Training
Graduated: May 2017
Phoenix Technical Institute
Certificate in HVAC/R Technology
GPA: 3.8/4.0
- Relevant Coursework: Commercial Refrigeration Systems, EPA 608 Certification Preparation, Electrical Controls and Circuits, Load Calculations and System Design, Gas Furnace Installation and Service
- Hands-on Training: 400 hours laboratory experience with live HVAC equipment
- Capstone Project: Complete residential HVAC system design and installation
Graduated: June 2015
Desert Mountain High School
High School Diploma
Certifications & Licenses
Current (Renewed 2023)
EPA Section 608 Universal Certification
EPA
2022
NATE Certified - Air Conditioning & Heat Pumps
NATE
2023
NATE Certified - Gas Furnaces
NATE
Current
Arizona State HVAC Contractor License #TACLA89456
Arizona State
2023
OSHA 10-Hour Construction Safety
OSHA
2022
Carrier Factory Authorized Service Training
Carrier
2021
Trane Commercial Systems Certification
Trane
2020
Honeywell Smart Thermostat Installation Certification
Honeywell
Awards & Recognition
2023
Excellence in Customer Service Award
Desert Peak Climate Control
Maintained 98% customer satisfaction rating across 300+ service calls
2017
Top Apprentice Graduate
Phoenix Technical Institute
Ranked 1st among 32 apprentices in comprehensive technical skills assessment
2017-2023
Safety Achievement Recognition
Industry Recognition
Zero workplace incidents over 6 years
2020
Revenue Generation Leader
Arizona Comfort Solutions
Highest additional sales generation among 12-person service team
Professional References
Marcus Fitzgerald
Service Manager - Desert Peak Climate Control
Phone: (602) 555-0847 | Email: m.fitzgerald@desertpeak.com
Relationship: Direct supervisor for 3 years
Can speak to: Technical expertise, leadership abilities, customer service excellence
Relationship: Direct supervisor for 3 years
Can speak to: Technical expertise, leadership abilities, customer service excellence
Isabella Rodriguez
Lead Commercial Technician - Desert Peak Climate Control
Phone: (480) 555-0923 | Email: i.rodriguez@desertpeak.com
Relationship: Senior colleague and VRF systems mentor
Can speak to: Advanced technical skills, problem-solving abilities, teamwork
Relationship: Senior colleague and VRF systems mentor
Can speak to: Advanced technical skills, problem-solving abilities, teamwork
Dr. Amanda Thornfield
Facility Manager - Thornfield Medical Center
Phone: (602) 555-0156 | Email: a.thornfield@thornfieldmed.com
Relationship: Commercial client for 2 years
Can speak to: Reliability, professionalism, quality of work in critical healthcare environment
Relationship: Commercial client for 2 years
Can speak to: Reliability, professionalism, quality of work in critical healthcare environment