EPA Section 608 Universal certified HVAC technician with 7 years of comprehensive experience in residential and commercial systems
Proven track record of maintaining 96% first-time fix rate across 2,400+ service calls annually
Specialized expertise in variable refrigerant flow (VRF) systems, smart thermostat integration, and high-efficiency heat pump installations
Generated over $85,000 in additional revenue through identifying upsell opportunities during routine maintenance calls
Maintained perfect safety record while working with high-voltage equipment and handling R-410A, R-134a, and R-404A refrigerant systems
Bilingual communication skills (English/Spanish) enabling effective customer education and service in diverse markets
Work Experience
March 2021 - Present
Desert Peak Climate Control
Senior HVAC Technician
Service average of 9-12 residential and commercial HVAC systems daily with 96% first-time fix rate
Lead technician for VRF system installations and maintenance, completing 15+ commercial projects totaling $240,000 in revenue
Mentor junior technicians in advanced diagnostic techniques, reducing their callback rates by 28%
Implemented preventive maintenance protocols that decreased emergency service calls by 22% for commercial accounts
Specialized in retrofitting older R-22 systems to R-410A, completing 85+ conversions with zero safety incidents
Maintain key commercial accounts including three office complexes and two manufacturing facilities
June 2018 - March 2021
Arizona Comfort Solutions
HVAC Service Technician
Completed 6-8 residential service calls daily focusing on split systems, heat pumps, and gas furnaces up to 98% AFUE
Achieved 94% customer satisfaction rating across 1,800+ service interactions over three-year period
Diagnosed and repaired complex electrical control issues using advanced multimeter and thermal imaging equipment
Generated $45,000 in additional sales through accurate system assessments and customer education
Completed emergency repairs during extreme weather conditions, including 24/7 on-call rotation coverage
Installed and programmed 200+ smart thermostats including Nest, Honeywell, and Ecobee systems
September 2017 - June 2018
Reliable Air Systems
HVAC Apprentice Technician
Completed 2,000+ hours hands-on training in residential and light commercial HVAC systems
Assisted senior technicians with installations, maintenance, and emergency repairs
Learned advanced brazing techniques and refrigerant handling procedures under direct supervision
Maintained organized service van inventory and assisted with parts procurement and logistics
Completed EPA Section 608 certification preparation and passed Universal exam on first attempt
Technical Skills
HVAC Systems & Equipment
Variable Refrigerant Flow (VRF) systems installation and maintenance
Split systems, packaged units, and rooftop commercial equipment up to 20 tons
Gas furnaces (natural gas and propane) up to 98% AFUE efficiency ratings
Heat pump systems including geothermal and air-source configurations
Commercial refrigeration systems and walk-in cooler maintenance
Building automation system integration and programming
Refrigerants & Environmental Compliance
EPA Section 608 Universal Certification for all refrigerant types
Proficient in R-410A, R-134a, R-404A, and legacy R-22 system conversions
Refrigerant recovery, recycling, and proper disposal procedures
Leak detection using electronic detectors and bubble solutions
Proper evacuation and charging procedures for optimal system performance
Electrical & Controls
Advanced electrical troubleshooting using Fluke multimeters and megohmmeters
Variable Frequency Drive (VFD) installation, programming, and maintenance
Control circuit diagnosis and repair including contactors, relays, and transformers
Smart thermostat installation and integration with existing HVAC systems
Motor analysis and replacement including single-phase and three-phase applications
Diagnostic Tools & Software
Digital manifold gauges for precise system analysis and charging
Thermal imaging cameras for identifying system inefficiencies and electrical issues
ServiceTitan mobile dispatch system and work order management
Load calculation software for proper equipment sizing
Combustion analyzers for gas furnace efficiency testing
Customer Service & Communication
Technical problem explanation in customer-friendly terminology
Accurate cost estimation and detailed quote preparation
Energy efficiency consultation and system optimization recommendations
Bilingual communication capabilities (English/Spanish)
Professional appearance and customer relationship management
Education & Training
Graduated: May 2017
Phoenix Technical Institute
Certificate in HVAC/R Technology
GPA: 3.8/4.0
Relevant Coursework: Commercial Refrigeration Systems, EPA 608 Certification Preparation, Electrical Controls and Circuits, Load Calculations and System Design, Gas Furnace Installation and Service
Hands-on Training: 400 hours laboratory experience with live HVAC equipment
Capstone Project: Complete residential HVAC system design and installation
Maintained 98% customer satisfaction rating across 300+ service calls
2017
Top Apprentice Graduate
Phoenix Technical Institute
Ranked 1st among 32 apprentices in comprehensive technical skills assessment
2017-2023
Safety Achievement Recognition
Industry Recognition
Zero workplace incidents over 6 years
2020
Revenue Generation Leader
Arizona Comfort Solutions
Highest additional sales generation among 12-person service team
Professional References
Marcus Fitzgerald
Service Manager - Desert Peak Climate Control
Phone: (602) 555-0847 | Email:[email protected] Relationship: Direct supervisor for 3 years Can speak to: Technical expertise, leadership abilities, customer service excellence
Isabella Rodriguez
Lead Commercial Technician - Desert Peak Climate Control
Phone: (480) 555-0923 | Email:[email protected] Relationship: Senior colleague and VRF systems mentor Can speak to: Advanced technical skills, problem-solving abilities, teamwork
Dr. Amanda Thornfield
Facility Manager - Thornfield Medical Center
Phone: (602) 555-0156 | Email:[email protected] Relationship: Commercial client for 2 years Can speak to: Reliability, professionalism, quality of work in critical healthcare environment
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