Cordelia Ashworth
Executive Assistant
| Phone: | (555) 847-2963 |
| Address: | Denver, CO |
| Website: | https://linkedin.com/in/cordeliaashworth |
| Email: | [email protected] |
- Detail-oriented professional with 4+ years of administrative experience supporting senior management across diverse industries
- Proven track record of streamlining executive operations, managing complex calendars across multiple time zones, and maintaining strict confidentiality
- Skilled in anticipating executive needs, coordinating high-level meetings, and serving as diplomatic liaison between stakeholders
Work Experience
Meridian Financial Services
Administrative Coordinator
March 2022 - Present
- Streamlined executive communication by managing 200+ daily emails for 2 senior partners, reducing response time by 45%
- Coordinated complex travel arrangements across 6 time zones, achieving zero scheduling conflicts over 24 months while managing $85,000 annual travel budget
- Developed comprehensive meeting preparation protocols that reduced executive prep time by 30% and improved meeting efficiency ratings to 96%
- Managed highly confidential client information and board materials requiring extreme discretion and secure handling protocols
- Created digital filing system that improved document retrieval time by 65%, saving 8 hours weekly across the executive team
Pinnacle Marketing Group
Office Operations Specialist
June 2020 - February 2022
- Supported 3 department heads by managing calendars, coordinating meetings, and preparing executive presentations for 150+ person company
- Redesigned expense reporting system, reducing processing time from 5 days to 24 hours and improving accuracy by 40%
- Served as primary point of contact for high-value clients, maintaining 98% satisfaction rate through diplomatic communication and proactive problem-solving
- Coordinated quarterly board meetings for 25+ attendees, managing logistics, catering, and confidential materials distribution
- Implemented new vendor management system that reduced administrative overhead by 25% and improved invoice processing efficiency
Premier Retail Solutions
Customer Service Lead
August 2019 - May 2020
- Led team of 8 customer service representatives while maintaining personal caseload of 50+ complex client accounts
- Developed training protocols that reduced new employee onboarding time by 35% and improved customer satisfaction scores to 94%
- Managed inventory tracking system for 2,000+ products, maintaining 99.5% accuracy rate and preventing stockout situations
- Resolved escalated customer complaints with 95% first-call resolution rate, demonstrating strong conflict resolution and diplomatic communication skills
Skills
Microsoft Office Suite: Excel (Advanced - VLOOKUPs, Pivot Tables, Macros), PowerPoint (Expert), Word (Advanced), Outlook (Expert)
Calendar Management: Outlook Calendar, Google Workspace, Calendly integration, cross-timezone scheduling
Travel Coordination: Concur, Egencia, international visa processing, corporate travel policy management
Communication Tools: Slack, Microsoft Teams, Zoom administration, WebEx, conference call coordination
Database Management: Salesforce CRM, SharePoint, document management systems, data entry and analysis
Education
University of Colorado Denver
Bachelor of Arts in Business Communications
May 2019
- GPA: 3.6/4.0
- Relevant Coursework: Business Writing, Organizational Communication, Project Management, Professional Ethics
- Activities: Secretary, Business Student Association; Event Coordinator, Professional Development Club
Certifications
Microsoft Office Specialist (MOS) - Excel Expert
Microsoft
2023
Executive Assistant Fundamentals Certificate
LinkedIn Learning
2024
Advanced Business Writing
University of Colorado Continuing Education
2023
Project Management Essentials
Coursera
2022
Honors
Employee Excellence Award
Meridian Financial Services
2023, 2024
Recognized for outstanding organizational skills and proactive executive support
"Above and Beyond" Recognition
Pinnacle Marketing Group
2021
For developing expense system that saved 20+ hours monthly across departments
Dean's List
University of Colorado Denver
Fall 2018, Spring 2019
Achieved while working 25 hours/week as campus administrative assistant
Customer Service Excellence Award
Premier Retail Solutions
2020
For maintaining highest client satisfaction scores and leading team training initiatives
Core Competencies
Executive Support
Anticipatory thinking, proactive problem-solving, strategic planning assistance
Communication
Diplomatic correspondence, stakeholder liaison, cross-cultural communication
Organization
Multi-priority management, deadline coordination, process optimization
Confidentiality
Sensitive information handling, discretionary judgment, secure document management
Project Coordination
Event planning, vendor management, budget oversight, timeline management
Writing & Communication Experience
Contributing Writer
Meridian Financial Quarterly Newsletter
2022-Present
Interview executives and synthesize complex financial information into clear client communications reaching 3,000+ readers
Co-author
"Executive Travel Guidelines" at Meridian Financial
2023
Collaborated with senior partners to create comprehensive travel policy, reducing booking errors by 60%
Content Creator
LinkedIn Articles
2023-Present
Published 8 articles on executive support best practices and workplace organization, reaching 2,500+ professionals