Strategic Community Manager with 4+ years of experience building and nurturing digital communities across Discord, Slack, and social media platforms for B2B SaaS and gaming companies
Proven track record of growing communities from startup phase to 25K+ engaged members while maintaining 92% positive sentiment during crisis situations
Expert in translating community feedback into actionable product insights, resulting in 15+ feature implementations and 40% improvement in user retention rates
Work Experience
CloudSync Technologies
Senior Community Manager
March 2022 - Present
Grew multi-platform developer community from 3K to 25K members across Discord, Slack, and LinkedIn, achieving 45% month-over-month engagement growth
Launched weekly "Code & Coffee" Discord events averaging 400+ live participants, generating 25+ qualified leads per session and $150K in attributed pipeline
Developed crisis communication framework during 18-hour service outage, maintaining 89% positive sentiment through transparent updates and proactive community engagement
Created Community Champions program with 50+ volunteer moderators, reducing response time from 6 hours to 45 minutes while scaling support coverage to 24/7
Collaborated with product team to implement community-driven feature requests, resulting in 35% increase in daily active users and 4.8/5 community satisfaction score
GameForge Studios
Community Manager
June 2020 - February 2022
Managed gaming community of 15K+ members across Discord, Reddit, and Twitch, achieving 78% retention rate and 3.2M monthly community interactions
Orchestrated product launch campaigns that drove 500K+ social impressions and 12% conversion rate from community to paid users
Implemented community guidelines and moderation protocols, reducing toxic behavior incidents by 85% while maintaining inclusive environment for diverse player base
Hosted bi-weekly developer AMAs and community tournaments, resulting in 95% event satisfaction scores and 200+ user-generated content pieces monthly
Transformed player feedback into 8 major game updates, directly contributing to 25% increase in player retention and $2M additional revenue
TechStart Marketing Agency
Social Media Community Specialist
August 2019 - May 2020
Managed social media communities for 6 B2B clients, growing combined follower base from 12K to 45K with 28% average engagement rate
Created content calendar and engagement strategies that increased client social media ROI by 150% and generated 300+ qualified leads quarterly
Developed cross-platform crisis management protocols, successfully navigating 3 major client PR situations with minimal brand impact
Trained junior team members on community management best practices and platform-specific engagement strategies
Skills
Technical Skills
Community Platforms: Discord, Slack, Circle, Discourse, Reddit, Facebook Groups
Social Media Management: Hootsuite, Sprout Social, Buffer, Later
Analytics & Reporting: Google Analytics, Sprinklr, Brandwatch, native platform analytics