Results-driven Business Analyst with 4+ years of experience bridging business and technology gaps to deliver measurable organizational improvements
Proven track record of eliciting requirements from 20+ stakeholders across multiple departments, resulting in successful system implementations worth $3M+
Expert in translating complex business processes into technical specifications, reducing development rework by 35% through comprehensive documentation
Skilled in facilitating cross-functional workshops and managing competing priorities to achieve consensus on critical business requirements
Proficient in SQL, Tableau, JIRA, and Agile methodologies with demonstrated ability to optimize processes and drive digital transformation initiatives
Work Experience
TechSolutions Inc., Chicago, IL
Senior Business Analyst
March 2022 - Present
Led requirements gathering for $2.5M ERP implementation affecting 800+ users across 4 business units, delivering project 3 weeks ahead of schedule through strategic stakeholder alignment
Developed comprehensive business requirement documents and process flow diagrams that reduced scope creep by 45% and accelerated development cycles by 25%
Facilitated 40+ cross-functional workshops between IT, Operations, Finance, and Sales teams, achieving consensus on system requirements despite competing departmental priorities
Created interactive Tableau dashboards to present data insights to C-suite executives, identifying $1.8M in potential cost savings through process optimization
Managed product backlog in JIRA while serving as proxy Product Owner for 6 development sprints, ensuring 98% of user stories aligned with quarterly business objectives
Applied DMAIC framework to analyze customer complaint processes, resulting in 40% reduction in resolution time and 25% improvement in customer satisfaction scores
GlobalRetail Corp., Chicago, IL
Business Analyst
June 2020 - February 2022
Analyzed sales patterns and inventory data using SQL and advanced Excel modeling to optimize stock levels, reducing inventory carrying costs by $500K annually
Collaborated with development teams to define user acceptance criteria for e-commerce platform upgrade, ensuring 95% of requirements met business needs on first deployment
Conducted gap analysis for customer relationship management system migration, documenting 25 business processes and identifying integration requirements
Facilitated requirements elicitation sessions with 15+ stakeholders from Marketing, Sales, and IT departments, producing comprehensive functional specifications
Created process maps using BPMN 2.0 notation that became standard reference documentation, reducing new employee training time by 30%
Supported Agile development teams by writing user stories and acceptance criteria, contributing to 20% improvement in sprint velocity
DataCorp Solutions, Milwaukee, WI
Junior Business Analyst
August 2019 - May 2020
Gathered and documented business requirements for customer portal redesign project, interviewing 12 stakeholders across multiple departments
Performed data analysis using SQL queries to identify trends in customer behavior, presenting findings that influenced $300K marketing budget allocation
Assisted in creating test cases and conducting user acceptance testing for CRM system upgrade affecting 200+ sales representatives
Developed standard operating procedures for requirements documentation, improving team efficiency and consistency across projects
Participated in daily standups and sprint planning sessions, gaining hands-on experience with Agile methodology implementation
Midwest Banking Group, Milwaukee, WI
Financial Analyst Intern
June 2019 - August 2019
Analyzed loan portfolio data to identify risk patterns, creating reports that supported $2M in lending decisions
Collaborated with IT team to define requirements for automated reporting system, reducing manual report generation time by 60%
Conducted process analysis of loan approval workflow, recommending improvements that decreased average processing time by 2 days
Data Visualization: Tableau, Power BI, Excel (Pivot Tables, VLOOKUP, Macros)
Statistical Analysis: SPSS, R (Basic)
Methodologies
Agile/Scrum - Served as proxy Product Owner for 6 sprints, maintained product backlog
Waterfall - Created comprehensive BRDs for 3 large-scale system implementations
Lean Six Sigma - Applied DMAIC framework to reduce process cycle time by 35%
Design Thinking - Facilitated user journey mapping sessions for customer experience improvements
Core Competencies
Stakeholder Management - Facilitated requirements sessions with 20+ stakeholders across multiple business units
Process Optimization - Mapped and improved 25+ business processes using industry standard notation
Data Storytelling - Translated complex datasets into actionable insights for non-technical C-suite audiences
Conflict Resolution - Mediated between competing departmental priorities to achieve project consensus
Gap Analysis - Identified system and process gaps during 3 major digital transformation initiatives
Education
University of Wisconsin-Madison
Bachelor of Science in Business Administration
May 2019
Concentration: Information Systems Management Relevant Coursework: Database Management, Systems Analysis & Design, Business Process Management, Statistics Senior Capstone: Analyzed supply chain inefficiencies for local manufacturing company using data modeling techniques
Professional Development
Business Analysis Fundamentals
IIBA
2024
Advanced SQL for Data Analysis
DataCamp
2023
40-hour program
Agile Business Analysis Certificate
Coursera
2022
Tableau Desktop Specialist Certification
2022
Certifications
CBAP (Certified Business Analysis Professional)
IIBA
In Progress, expected June 2024
CCBA (Certification of Competency in Business Analysis)
IIBA
2023
Certified ScrumMaster (CSM)
Scrum Alliance
2022
Lean Six Sigma Green Belt
ASQ
2021
Awards & Recognition
Excellence in Process Improvement Award
TechSolutions Inc.
2023
Recognized for leading initiative that reduced customer onboarding time by 50% through comprehensive process redesign
Outstanding New Employee
GlobalRetail Corp.
2020
Acknowledged for exceptional analytical contributions during first year, including identification of $500K cost savings opportunity
Dean's List
University of Wisconsin-Madison
2018-2019
Recognized for academic excellence in business analysis and information systems coursework
Case Competition Winner
Midwest Business Analytics Challenge
2019
Led team in developing data-driven solution for retail inventory optimization problem
Projects
Customer Portal Redesign
2023
Led requirements gathering and stakeholder management for $1.2M customer-facing portal upgrade, resulting in 35% improvement in user satisfaction scores
Supply Chain Optimization Analysis
2022
Conducted comprehensive analysis of vendor management processes, identifying bottlenecks that led to 20% reduction in procurement cycle time
Digital Transformation Roadmap
2021
Collaborated with senior leadership to assess current state capabilities and define future state requirements for enterprise-wide digital initiatives
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