Passionate barista with 3+ years of specialty coffee experience, skilled in operating commercial espresso machines and creating intricate latte art while maintaining 98% order accuracy during peak hours
Expert in customer relationship building with proven ability to increase daily sales by 22% through personalized drink recommendations and exceptional service that turns first-time visitors into regular customers
Comprehensive knowledge of single-origin coffee varieties, brewing methods, and flavor profiles, combined with food safety certification and advanced cash handling proficiency
Thrives in fast-paced environments, consistently serving 200+ customers per shift while maintaining quality standards and fostering positive team collaboration
Work Experience
Roasted Dreams Coffee House
Senior Barista
March 2022 - Present
Crafted 180+ specialty coffee beverages daily during peak hours while maintaining 98% order accuracy, contributing to a 25% increase in customer retention through personalized service and expert drink recommendations
Mentored 6 new baristas in espresso extraction techniques, milk steaming, and latte art creation, reducing training time by 30% and improving overall team efficiency
Implemented inventory management system for coffee beans and supplies, reducing waste by 15% and ensuring consistent product availability during high-volume periods
Cultivated relationships with regular customers by memorizing over 50 personalized drink orders, resulting in 95% customer satisfaction ratings and increased tip revenue by 18%
Sunrise Café
Barista
June 2021 - February 2022
Operated La Marzocco espresso machines and various brewing equipment to prepare 150+ beverages per shift, maintaining quality standards during morning rush periods
Processed cash and card transactions with 99.8% accuracy using Square POS system, handling average daily sales of $2,500
Collaborated with team of 8 staff members to streamline workflow during peak hours, reducing average wait time from 8 minutes to 5 minutes
Educated customers on coffee origins and brewing methods, increasing sales of premium single-origin offerings by 20%
Artisan Market
Customer Service Associate
September 2020 - May 2021
Delivered exceptional customer service to 100+ daily customers in fast-paced retail environment, maintaining positive attitude during high-stress situations
Managed cash register operations and inventory tracking, demonstrating attention to detail and mathematical accuracy essential for coffee shop operations
Resolved customer complaints and special requests with 96% satisfaction rate, developing conflict resolution skills valuable for hospitality industry
Technical Coffee Skills
Commercial Espresso Operations
Proficient in operating commercial espresso machines including La Marzocco and Breville models, with expertise in milk steaming techniques for latte art creation
Advanced Brewing Methods
Advanced knowledge of coffee brewing methods including pour-over, French press, and cold brew extraction
Coffee Knowledge & Cupping
Comprehensive understanding of coffee origins, flavor profiles, and cupping techniques for quality assessment
Expert Latte Art
Expert-level latte art skills including rosetta, tulip, and heart designs
Customer Service & Operations
Customer Relationship Building
Exceptional customer service with emphasis on personalized drink recommendations and relationship building
Cash Handling & POS Systems
Advanced cash handling and POS system proficiency with 99.8% accuracy rate
High-Volume Operations
Superior multitasking abilities enabling efficient service during high-volume periods
Team Collaboration
Strong team collaboration and communication skills in fast-paced environments