Nathan Rodriguez

Bank Teller

Contact Info

Phone: (555) 234-5678
Address: 1247 Oak Street, Phoenix, AZ 85001
Website: https://nathanrodriguez-portfolio.com
Email:
  • Detail-oriented professional with 3+ years in high-volume retail cash handling and customer service experience
  • Processed 200+ daily transactions with 99.9% accuracy rate while maintaining excellent customer relationships
  • Eager to bring strong numerical skills, bilingual abilities, and customer focus to First National Bank's teller team

Work Experience

Target Corporation

Senior Cashier

March 2022 - Present
  • Process 200+ cash, credit, and check transactions daily with 99.9% drawer accuracy across 8-hour shifts
  • Identified and prevented 5 fraudulent check attempts, saving store $3,200 in potential losses
  • Trained 8 new cashiers on POS systems, cash handling procedures, and customer service protocols
  • Resolved customer disputes calmly and professionally, maintaining 96% satisfaction rating on service surveys

Verizon Wireless

Customer Service Representative

June 2021 - February 2022
  • Managed customer accounts and processed payments totaling $15,000+ daily using proprietary software systems
  • Explained complex billing statements and service plans to diverse customer base with 94% first-call resolution rate
  • Cross-sold additional services resulting in 15% increase in monthly revenue for location
  • Maintained strict confidentiality protocols for customer personal and financial information

Safeway Grocery

Part-time Cashier

September 2020 - May 2021
  • Handled cash register operations during high-volume periods including weekends and holidays
  • Balanced daily cash drawer with zero discrepancies over 8-month employment period
  • Assisted customers with WIC and EBT transactions requiring attention to federal compliance guidelines
  • Covered multiple store locations when needed, demonstrating reliability and adaptability

Education

Phoenix Community College

Associate of Applied Science in Business Administration

Graduation: May 2024

Relevant Coursework: Financial Accounting, Business Statistics, Customer Relations Management, Business Mathematics

Dean's List: Fall 2023, Spring 2024

Additional Training

Certificate in Customer Service Excellence

Coursera

August 2023

Microsoft Excel Fundamentals

LinkedIn Learning

September 2023

Financial Literacy Certification

National Endowment for Financial Education

January 2024

Technical Skills

Cash handling and drawer balancing

10-key calculator proficiency (9,500 KPH)

Banking software

Extensive POS system experience, ready to learn bank-specific platforms

Microsoft Office Suite

Excel, Word, Outlook

Core Competencies

Mathematical accuracy and mental arithmetic

Fraud detection and loss prevention awareness

Cross-selling and customer needs assessment

Bilingual communication (Spanish-English)

Awards & Recognition

Employee of the Month

Target Corporation

September 2023
  • Recognized for maintaining 100% cash drawer accuracy over 4-month period
  • Praised for exceptional customer service during back-to-school rush season

Academic Excellence in Business Mathematics

Phoenix Community College

2023
  • Awarded for achieving highest grade in Financial Mathematics and Statistics courses

Perfect Attendance Recognition

Target Corporation

2022-2023
  • Maintained perfect attendance record while completing evening college coursework

Certifications

Customer Service Excellence Certificate

Coursera

2023

Financial Literacy Educator Certification

NEFE

2024

Microsoft Excel Fundamentals Certificate

LinkedIn Learning

2023