• Results-driven professional with 3 years of experience translating customer insights into actionable product requirements, driving $1.2M in revenue growth through data-driven feature prioritization
• Proven track record of cross-functional collaboration with engineering, design, and marketing teams to deliver user-centric solutions that improved customer satisfaction by 35%
• Strong analytical foundation with expertise in SQL, A/B testing, and user research methodologies, combined with business acumen in go-to-market strategy and competitive analysis
Professional Experience
TechFlow Solutions
Business Analyst
June 2022 - Present
Translated feedback from 800+ enterprise users into prioritized product requirements, resulting in 40% reduction in support tickets and $800K additional ARR
Owned end-to-end feature definition for mobile expense tracking integration, collaborating with 5-person engineering team to deliver MVP 2 weeks ahead of schedule
Conducted competitive analysis and user interviews with 50+ customers to identify market gaps, informing product roadmap decisions that captured 15% additional market share
Built and maintained SQL dashboards tracking key product metrics including DAU, retention rates, and feature adoption, presenting insights to C-level executives monthly
Led cross-functional initiative between sales, marketing, and engineering teams to optimize onboarding flow, improving user activation rate from 60% to 78%
StartupCorp
Data Analyst
August 2021 - May 2022
Analyzed user behavior patterns across 10,000+ monthly active users using Google Analytics and Mixpanel, identifying friction points that led to 25% improvement in conversion rates
Designed and executed A/B tests for checkout flow optimization, resulting in 18% increase in purchase completion and $200K additional quarterly revenue
Created automated reporting system using Python and SQL that reduced manual analysis time by 60%, enabling faster product iteration cycles
Collaborated with UX design team to synthesize quantitative data with qualitative user feedback, informing design decisions for mobile app redesign
FinanceApp Inc.
Marketing Coordinator
June 2021 - August 2021
Managed go-to-market launch for premium subscription tier, coordinating between product, sales, and customer success teams to achieve 120% of adoption targets
Conducted market research analyzing 5 competitor products, identifying positioning opportunities that informed product messaging and feature prioritization
Developed customer segmentation strategy based on usage patterns and demographics, enabling personalized product experiences that improved retention by 22%
Product Projects
Budget Buddy (Personal Finance Web App)
2023
Identified expense tracking pain points through user interviews with 25 young professionals, validating problem-solution fit before development
Designed and launched MVP using no-code tools, reaching 450 active users within 3 months through organic growth and user referrals
Iterated based on user feedback and analytics data, implementing budgeting categories feature that increased daily engagement by 40%
Campus Food Delivery Optimization
2021
Led 4-person team to analyze campus dining inefficiencies, conducting surveys with 200+ students and interviews with 10 food service staff
Developed product requirements and wireframes for mobile ordering system, presenting business case to university administration
Created implementation roadmap with projected 30% reduction in wait times and 15% increase in customer satisfaction scores