Natalie Rodriguez

Accounts Receivable Specialist

Phone: (555) 234-5678
Address: Chicago, IL
Website: https://linkedin.com/in/natalie-rodriguez-ar
Email:
  • Detail-oriented Accounts Receivable professional with 3+ years of experience in cash application, collections, and customer account management
  • Proven track record of reducing DSO by 18 days and collecting $275,000 in overdue accounts through strategic follow-up campaigns
  • Proficient in QuickBooks, SAP, and advanced Excel functions including pivot tables and aging report creation
  • Strong communication skills with ability to maintain positive customer relationships while ensuring timely payment collection
  • FDCPA compliant with experience in B2B collections and payment plan negotiations

Work Experience

Midwest Manufacturing Solutions, Chicago, IL

Accounts Receivable Specialist

March 2022 - Present
  • Reduced past-due accounts by 42% within first six months through implementation of systematic follow-up procedures and customer outreach campaigns
  • Process average of 200 invoices weekly with 99.7% accuracy rate using SAP AR module and automated payment matching
  • Recovered $275,000 in delinquent accounts through persistent negotiation and customized payment plan development
  • Maintained 96% customer retention rate while achieving aggressive collection targets through diplomatic communication approach
  • Created Excel-based aging reports and cash flow forecasts that improved management visibility into receivables performance
  • Collaborated with sales team to resolve billing disputes and implement credit hold procedures for high-risk accounts

Regional Business Services, Schaumburg, IL

Junior Accounts Receivable Clerk

June 2021 - February 2022
  • Processed daily cash applications and payment postings for 150+ customer accounts with zero discrepancies
  • Conducted credit limit analysis and risk assessment for new commercial accounts up to $50,000
  • Reduced average collection time from 45 to 32 days through proactive customer communication and follow-up scheduling
  • Assisted in month-end closing procedures including account reconciliation and bad debt reserve calculations
  • Maintained detailed documentation of customer interactions and payment commitments in CRM system

First National Bank, Chicago, IL

Customer Service Representative

September 2020 - May 2021
  • Balanced cash drawer daily with 100% accuracy over 9-month period while processing 75+ transactions daily
  • Resolved billing discrepancies and processed account adjustments following strict banking compliance procedures
  • Developed strong communication skills through 60+ daily customer interactions involving sensitive financial discussions
  • Achieved 98% customer satisfaction rating while handling complex account inquiries and payment processing

Education

University of Illinois at Chicago, Chicago, IL

Bachelor of Science in Accounting

Graduated: May 2020
GPA: 3.6/4.0
Relevant Coursework: Accounts Receivable Management, Financial Accounting, Business Law, Advanced Excel, Credit and Collections, Financial Analysis

Skills

Technical Skills

  • ERP Systems: SAP AR Module (3 years), QuickBooks Pro (4 years), Oracle Financials (1 year)
  • Advanced Excel: VLOOKUP, Pivot Tables, Aging Report Creation, Cash Flow Modeling
  • AR Software: HighRadius Collections, Billtrust Payment Hub, CashAnalytics
  • Credit Analysis: Dun & Bradstreet, Experian Business Credit Reports
  • Electronic Payments: ACH processing, Wire transfers, EDI payment systems

Collections & Communication Skills

  • FDCPA Compliance and Ethical Collection Practices
  • Payment Plan Negotiation and Restructuring
  • Skip Tracing and Account Investigation
  • Credit Limit Analysis and Risk Assessment
  • Bilingual Communication (English/Spanish)

Awards & Recognition

Outstanding Performance Award

Midwest Manufacturing Solutions

2023
Exceeded collection targets by 125% while maintaining highest customer satisfaction scores

Dean's List

University of Illinois at Chicago

Fall 2019, Spring 2020
Maintained 3.8+ GPA while working part-time

Customer Service Excellence Award

First National Bank

2021
Resolved 97% of customer complaints on first contact

Accounting Club Case Competition, 1st Place

2020
Developed comprehensive AR improvement strategy that reduced theoretical DSO by 22 days

Professional Development

Certified Accounts Receivable Professional (CARP)

National Association of Credit Management

2023

QuickBooks Pro Certification

Intuit

2022

Advanced Collections Strategies Certificate

American Collectors Association

2022

FDCPA Compliance Training

2021-2023
Completed annually 2021-2023